iOS only supports Touch ID OR Face ID on a particular device, and both are similar features that use the same interfaces for third party apps. While the option in mSecure 4 will always say "Touch ID" in the Settings, that version of the app does still support unlock via Face ID. With regards to the Face ID being available in mSecure 4, that's a little bit difficult to explain. Again, I'm not sure what happened exactly, but I do know mSecure isn't requiring you to set the passcode for your device, which I only bring up to make sure you know it isn't a known bug. Thank you for the followup, and it's good to know that everything's working as it should now. Real quick, are you saying that you now have to use a passcode to open your phone? Whatever is happening with the passcode has to be getting required by iOS for reasons I'm not aware is ever required. So mSecure is not responsible for anything happening in the authentication process.Īlso, mSecure can't cause the OS to make the user use a passcode to open the app. On a high level, mSecure asks the system to authenticate the user via Touch ID, iOS pops up the Face ID dialog, the user is authenticated or not, and that response is sent back to mSecure (and all 3rd party apps work like this). mSecure simply uses the interface Apple provides in authenticating users via Face ID. There's nothing in mSecure's implementation that would cause your iPhone to have to use your passcode when opening the device. The one thing I need to make sure of, however, is that you are not now stuck with entering your password to open your phone. If it isn't, turn it on and then see if you can use Face ID to unlock I haven't head this fix the problem you are running into before, but I am glad to hear you were able to get everything working. In the screen that slides in, check to see if the Face ID toggle is turned on. To check that it still has permission, open the Settings app on your iOS device (not the settings in mSecure), scroll down and tap mSecure. Third, mSecure can be removed from having permission to use Face ID in iOS's Settings. The feature being disabled in for third party apps is on purpose in this case, because if it didn't work like that, someone could get hold of your phone in an unlocked state, add their face to the system, and then they would have access to any app that unlocks via Face ID. A change would be turning off and turning the feature back on and deleting or adding a new face to the system. Second, if the Face ID feature is changed in iOS, all third party apps have to have their Face ID feature reset. There are only a few things we know will cause the Face ID feature to become disabled.įirst, it is possible an iOS update occurred, which can reset the security information stored in iOS's "Secure Enclave." That is not something that happens often, but it has been reported. I'm not sure what could have caused this to happen, but we don't have any known bugs that cause the Face ID feature to become disabled. Thank you for contacting us, and I'm sorry for the issue you are experiencing.
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